Frequently Asked Questions

Houservices uses flat-rate pricing, so you know the estimated cost before service begins—without hourly rates or surprises based on how many cleaners are assigned.Your price is based on factors such as the size of the home, number of bedrooms and bathrooms, type of cleaning, service frequency, and any additional services requested.Use our Instant Quote tool to receive a personalized estimated price range and submit your preferred service dates. We will review the details and confirm the final price and availability with you before scheduling.Every estimate is based on the information you provide. If the scope of work changes before or during the cleaning, we'll discuss any pricing adjustments with you before completing additional work whenever possible.

No. Houservices does not require a long-term contract or fixed-term commitment.Recurring service continues until either you or Houservices chooses to end it.Before your first cleaning, we'll review our service policies so you know exactly what to expect.You may end recurring service at any time, subject only to our cancellation policy for appointments that have already been scheduled.

Yes. Whenever possible, the same two-person cleaning team will service your home each visit.Having the same team allows them to become familiar with your home, priorities, and preferences while giving you added peace of mind about who is entering your home.Occasionally, a temporary substitution may be necessary due to illness, vacation, emergencies, or other unforeseen circumstances.When that happens, we will make every effort to maintain the same quality and service standards.​

Clients provide the cleaning products used in their homes, including general-purpose cleaners, bathroom cleaners, toilet bowl cleaner, trash liners, and any preferred products for specialty surfaces or flooring.Providing your own products allows our team to use the brands and formulas you already trust while helping avoid concerns about allergies, sensitivities, or surface compatibility.Houservices provides all professional cleaning equipment, including vacuums, microfiber towels, mops, brooms, sponges, and the tools needed to complete your cleaning efficiently.If you have preferred products or special instructions, simply let us know before your appointment.

No. Many of our clients provide a key, garage code, door code, or lockbox access and are away while we clean.Our cleaning teams are experienced working in both occupied and unoccupied homes and treat every home with professionalism, care, and respect.If you prefer to be home during the cleaning, that's perfectly fine as well. We'll work around you as much as possible to minimize interruptions while cleaning.

To help us provide the most thorough cleaning possible, please pick up personal items, clothing, toys, paperwork, and other clutter before our arrival.Please provide clear access to the areas you'd like cleaned, including countertops, sinks, floors, and other surfaces whenever possible.Our cleaning teams focus on cleaning rather than organizing or decluttering.If you'll be away during the cleaning, please let us know of any special instructions regarding pets, alarm systems, or access to your home.If there are specific areas you'd like us to prioritize, we're happy to discuss them before we begin.

Houservices schedules a two-hour arrival window rather than an exact arrival time. This allows us to provide reliable service throughout the day while accounting for traffic, weather, and the varying time each home may require.We always make every reasonable effort to arrive within your scheduled arrival window.If unexpected circumstances cause a significant delay, we'll contact you as soon as possible with an updated arrival time.Clear communication is important to us, and we'll keep you informed throughout the process.

Yes. Houservices offers a variety of optional add-on services that can be added to your cleaning for an additional charge.Popular add-on services include:Interior oven cleaningInterior refrigerator cleaningInside cabinets and drawersDamp wiping baseboardsDamp wiping blindsOther select specialty cleaning services Pricing varies based on the size, condition, and scope of the requested service. We'll always discuss and confirm pricing before any additional work is performed whenever possible.If you don't see the service you're looking for, simply ask—we're happy to let you know whether we can accommodate your request.

Houservices focuses on providing professional residential cleaning services. Some services are outside the scope of our standard and add-on cleaning services.We do not provide:Organizing or declutteringLaundry or dishwashingExterior window cleaningMoving heavy furniture or appliancesFlipping mattressesWatering plantsCleaning pet accidents or pet wasteEmptying diaper pailsCleaning blood, urine, feces, vomit, or other bodily fluidsHoarding cleanupMold, pest, or biohazard remediationCleaning areas that are unsafe or not reasonably accessible To help us provide the best possible cleaning, please remove personal clutter and ensure our team has safe, unobstructed access to the areas you'd like cleaned.

Additional charges may apply if the scope of work changes or if services are requested beyond the original estimate.Examples include:Additional rooms or areas not included in the original estimateInterior oven, refrigerator, cabinets, drawers, or other approved add-on servicesHomes requiring more work than originally described due to buildup, clutter, pets, renovations, or extended time between cleaningsMove-in, move-out, deep cleaning, post-renovation, or post-event cleaningTravel outside our normal service areaSpecial products or supplies requested by the clientLate cancellations, rescheduling, lockouts, or skipped recurring cleanings, according to our service policy We'll always discuss and confirm any additional charges before performing the extra work whenever possible.

We require at least 48 hours' notice for cancellations, rescheduling requests, or skipped recurring cleanings.Less than 48 hours' notice: The full scheduled cleaning fee (100%) applies.Skipped recurring cleanings with more than 48 hours' notice: A 50% skip fee applies to help cover the additional time typically required at the next visit due to extended buildup.Unable to access the home: The full scheduled cleaning fee applies if our team cannot enter because of a lockout, active alarm, missing or incorrect access instructions, pets preventing safe entry, or other access-related issues.Emergencies: Please contact us as soon as possible. We review genuine emergencies individually and may adjust or waive charges at our discretion.All schedule changes must be made directly through Houservices. Cleaning team members are not authorized to approve cancellations, rescheduling requests, or skipped cleanings.This policy helps us maintain reliable schedules, protect our team's income, and provide consistent service to all clients.

Your cleaning rate is based on your home's size, condition, occupancy, and agreed scope of work at the time service begins.If the scope of work changes—for example, due to additional occupants, children, pets, renovations, newly used rooms, increased clutter, heavier buildup, additional requested services, or longer intervals between cleanings—we may need to adjust the cleaning time, scope of work, or price.Whenever possible, we'll discuss and confirm any pricing changes with you before they take effect.Our goal is to keep pricing fair, transparent, and aligned with the actual work required to properly maintain your home.

If something is accidentally damaged during a cleaning, please contact us as soon as possible. Our team is trained to report any accidental damage promptly so we can address it quickly and fairly.We'll review the circumstances and work with you toward an appropriate resolution.Please note that normal wear and tear, pre-existing damage, improperly installed or unsecured items, and fragile belongings left in active cleaning areas may not be covered.To help prevent accidents, we recommend storing heirlooms, collectibles, valuables, cash, jewelry, and other fragile or irreplaceable items in a safe location before your cleaning appointment.

Yes. Houservices is properly licensed and fully insured.We carry commercial general liability insurance to help protect against accidental property damage or bodily injury related to our work in your home.Our employees are also covered by workers’ compensation insurance for work-related injuries.This coverage helps protect both our clients and our team and is part of our commitment to operating as a professional, responsible cleaning company.​

Hiring Houservices gives you the professionalism, protection, and consistency of an established cleaning company.Our clients benefit from:Commercial general liability and workers' compensation insuranceTrained and vetted cleaning professionalsA consistent cleaning team whenever possibleBackup coverage if a team member is unavailableClear pricing, service policies, and communicationProfessional accountability and responsive customer supportMore than 25 years of serving Northern Virginia homeownersAn independent cleaner may provide excellent service, but may not always have the insurance, backup coverage, or business systems needed to provide the same level of protection and continuity.With Houservices, you're choosing a licensed, insured, locally owned company committed to reliable service, professional standards, and long-term client relationships.

We treat every home and its contents with the utmost care and respect.Our cleaning professionals are trained to work carefully around furniture, décor, and personal belongings while following established cleaning procedures to help prevent accidents.We recommend storing cash, jewelry, heirlooms, collectibles, important documents, and other irreplaceable or highly valuable items in a secure location before your cleaning appointment.If you have any fragile items or areas requiring special care, please let us know before we begin so we can take appropriate precautions.

Your satisfaction is important to us.If something doesn't meet your expectations, please contact Houservices within 24 hours of your cleaning and let us know what was missed or what concerns you have.We'll review the issue promptly and, when appropriate, return to address the specific area at no additional charge.Our satisfaction guarantee applies to the services included in your agreed cleaning scope. It does not cover areas that were inaccessible, unsafe, heavily cluttered, excluded from the service, or concerns reported more than 24 hours after the cleaning.Our goal is simple: to provide a consistently high-quality cleaning experience and make things right whenever we've fallen short.