Question 1

Cancellation Policy

Accepted Answer

CANCELLATION POLICY:

At Houservices, we value your time and strive to provide reliable and efficient cleaning services. 
Our teams rely on a well-structured itinerary and depend on a set schedule to ensure timely service and optimal resource allocation.
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​Cancellations without adequate notice disrupt our schedule, making it difficult to fill open time slots, leading to lost revenue and placing an extra burden on our staff. Additionally, it also affects other clients by altering their scheduled appointments.                                                                              
Furthermore, our cleaning staff rely on their scheduled hours for compensation, and cancellations with insufficient notice directly affect their income.
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 • Less than 48 hours notice: If you skip, reschedule, or cancel a scheduled cleaning with less than 48 hours notice, or if we are unable to access your property due to absence, alarm activation, being turned away at the door, or any other reason, you will be charged 100%   of the agreed cleaning rate.
 • More than 48 hours notice: If you skip or cancel with more than 48 hours notice, a 50% charge will apply to your next cleaning. This is due to the fact that there will be a longer gap between cleanings, resulting in more buildup of dirt and dust, requiring additional time and/or effort to restore your home to its usual level of cleanliness.
 • Emergency Cancellations: In case of emergencies, please contact us as soon as possible, and we will do our best to reschedule or cancel without penalty, depending on availability.
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 • Important Notes:  Cleaning teams are not authorized to make or accept changes to your cleaning service schedule. All changes must be made by contacting us directly.
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This policy is in place to ensure fair compensation for our staff and maintain consistency in the quality of service we provide.

Question 2

Service Agreement

Accepted Answer

• Agreement Term: This agreement has no fixed term. You may terminate services at any time, and Houservices, LLC reserves the right to cancel services as well.
 • Service Commitment: We aim to provide the highest quality cleaning services. Our staff is bonded, insured, and thoroughly trained, with an average tenure of eight years.
 • Supplies and Equipment: Clients provide their own cleaning chemicals, including a multi-purpose cleaner for the kitchen, bathroom cleaners such as Clorox Clean-Up or Tilex, toilet bowl cleaner, trash liners, and any specific products you prefer for your floors or other areas. This allows us to use the products you trust and feel comfortable with in your home.  Our team will bring all necessary cleaning equipment including vacuums, towels, brooms, mops, sponges and more, ensuring we have the tools needed for a thorough and efficient cleaning.
 • Team Structure: Our cleaning teams consist of two members. For larger jobs, we may add an extra team member. You will receive the same team for each visit.
 • Professional Conduct: Our staff is dedicated to maintaining a respectful environment and will refrain from eating, drinking, smoking, or using electronics during their visit.
 • Pet Safety: We are not responsible for pets that may escape during our staff’s entry or exit. Please inform us if your pet will be roaming freely, so our team can be vigilant.
 • Scheduling: Cleanings are scheduled based on proximity. To ensure flexibility and accommodate varying circumstances, we reserve a 3 hour window for our arrival. Exact times cannot be provided due to factors such as traffic, weather conditions, and any additional work requested during the service. This window allows our staff ample time to complete each job thoroughly without being rushed. We appreciate your understanding and strive to arrive within the designated window to provide the best service possible.
 • Cancellations: Cancelling or skipping a scheduled cleaning with less than 48 hours' notice will result in a charge of 100% of your agreed cleaning rate. If you cancel with more than 48 hours' notice, you will incur a charge of 50% of your cleaning rate on the following cleaning date.  This is due to the fact that there will be a longer gap between cleanings, resulting in more buildup of dirt and dust, requiring additional time and/or effort to restore your home to its usual level of cleanliness.
 • Rate Adjustments: We reserve the right to adjust rates based on changes in workload. We will communicate any necessary adjustments.
 • Payment Policy: Payment is due on the day of service. We accept cash, checks, or payments via Venmo.
 • Security Systems: Please ensure your security system is off or provide the code to our office before the cleaning.
 • Damages: In the event of any damage, we will proactively inform you rather than leaving you to discover it later. If you have heirlooms, keepsakes, or valuables that you prefer our team not to handle, please store these items in a safe location.
 • Holidays: We observe New Year’s Day, Memorial Day, Independence Day, Thanksgiving, and Christmas. Regular services continue on other holidays, and we will contact you to reschedule if your cleaning falls on an observed holiday.
 • Clutter Management: To ensure that we can provide the highest quality of service, we kindly ask that you clear any clutter from the areas you would like us to clean. If access to certain spaces is limited, we may not be able to clean those areas effectively. Your cooperation in preparing the space will help us deliver the best results possible.
            Thank you for your understanding!

Excluded Services: Our team does not provide the following services: laundry, washing dishes, organizing, cleaning exterior windows, loading or unloading dishwashers, straightening piles of clothes, papers, books, or toys, flipping mattresses, moving heavy furniture, watering plants, cleaning up pet accidents, emptying diaper genies, or handling bodily fluids (urine, feces, blood, etc.).
            We also do not address hoarding situations.
     
1. Special Requests: For oven, fridge cleaning, etc, please let us know 1 week in advance to ensure proper scheduling & allow more time for your request.
2. Staff Hiring Policy: At Houservices, LLC, we value the hard work and dedication of our team members. To maintain a strong and reliable staff, we kindly ask that you refrain from hiring our employees directly for a period of one year after their time with us. We appreciate your understanding, as this helps us continue to provide you with exceptional service and a consistent team you can trust.
3. Gratuities: While tips are not required, they are always appreciated as a way to recognize the effort our team puts into their work. If you feel inclined to show your gratitude, a tip is a lovely gesture. Our team will be grateful for your kindness, which helps motivate them to keep delivering the best service possible.
4. Problem Resolution: We guarantee our work. Please contact us within 24 hours for any issues, and we will address them promptly.
5. Access: To ensure service continuity, providing a key is preferred, as cleaning times may vary.
6. Hours of Operation: Houservices, LLC operates Monday through Friday, 8:00 AM to 5:00 PM. After hours, you may leave a voicemail, and we will respond on the next business day.

Thank you for choosing Houservices, LLC. We look forward to serving you!

Question 3

What are your fees / How much do you charge?

Accepted Answer

Tired of companies that can't provide clear pricing? 
Responses like "It depends on time" or "It varies by number of cleaners" can be confusing.

At Houservices, we believe in transparency.

We offer a FLAT RATE for each cleaning, so you know exactly what to expect. Our goal is to make your experience straightforward and hassle-free.

Contact us for a FREE ESTIMATE over the phone or, if preferred, a FREE in-home estimate.

Question 4

Same Cleaning Team Each Visit

Accepted Answer

Why settle for different strangers cleaning your home every time?
At Houservices, we prioritize providing a consistent and reliable cleaning experience.  
Most people value familiarity and trust with their cleaners. With our service, you’ll have the SAME CLEANING TEAM for every visit. This means you’ll always know who’s in your home, and they’ll become familiar with your preferences to ensure your house is cleaned just the way you like it.

Except in case of illness or personal emergencies, vacations or scheduled time off, vehicle or equipment issues that prevent the assigned crew from reaching your home.

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Question 5

Who supplies the cleaning products?

Accepted Answer

We kindly ask clients to provide their own cleaning chemicals, including a multi-purpose cleaner for the kitchen, bathroom cleaners such as Clorox Clean-Up or Tilex, toilet bowl cleaner, trash liners, and any specific products you prefer for your floors or other areas. 
This allows us to use the products you trust and feel comfortable with in your home.

Our team will bring all necessary cleaning equipment, including vacuums, towels, brooms, mops, sponges and more, ensuring we have the tools needed for a thorough and efficient clean.

Question 6

Are you Licensed and insured?

Accepted Answer

You can rest assured that you are working with a reputable and reliable company.

We carry extensive Commercial Liability Insurance to protect against property damage or bodily injury while working at your home.

Additionally, our employees are covered by Worker's Compensation insurance, ensuring coverage for any work-related injuries and medical treatment that may arise during their time at your property.
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Question 7

Are there any Additional Fees?

Accepted Answer

The following services incur additional fees:

• Deep Cleaning Fee: Applies when a home requires more intensive cleaning than a standard service.
 • Move-In/Move-Out Fee: Covers the extra effort and time needed for thorough cleaning during a move-in or move-out process.
 • Cancellation Fee: Charged for cancellations or rescheduling made within 48 hours of the scheduled service.
 • Travel Fee: Applies to services outside the standard service area or locations requiring significant travel time.
 • Special Request Fee: Additional charge for specific tasks like cleaning inside appliances or washing windows.
 • Extra Room Fee: Charged for cleaning rooms beyond the number specified in the original agreement.
 • Post-Event Cleaning Fee: For cleaning up after events, which often involves more extensive work.
 • Post-Remodeling Fee: A fee for cleaning homes after remodeling or renovation projects, as these typically involve a higher volume of dust, debris, and detailed cleaning needs.
 • Supplies Fee: Covers the cost of any special cleaning supplies requested by the client that are not typically provided.

Question 8

Are there any contracts or commitments?

Accepted Answer

There are none!
 
Simply, if you're not satisfied with our service or if you're moving away, please let us know in advance.
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Question 9

Do I need to be home during the cleaning?

Accepted Answer

It's completely up to you whether you'd like to be present during the cleaning.

If you won’t be home, please let us know how to access the key on the day of service, unless we already have a copy. 
Also, don't forget to turn off the alarm or provide us with the contractor code for the scheduled cleaning day.

Question 10

How do I get my home ready for the day of the cleaning?

Accepted Answer

To provide the best possible cleaning experience, we kindly ask that your home be reasonably tidy and free of clutter before our arrival. If there is excessive clutter, we will do our best to clean around those areas. Please note that we can only clean spaces that are accessible.

Question 11

How can I verify if the person or company offering to work with us are properly licensed and insured?

Accepted Answer

At Houservices, we prioritize transparency and trust.

We are fully licensed and insured, and we encourage all potential clients to ask to see a copy of their license and insurance.

You can request to see our licenses and insurance certificates at any time. 
We are committed to providing proof of our qualifications to ensure your peace of mind.

Question 12

Hiring a Houservices versus hiring a private individual to clean your house:

Accepted Answer

Hiring a private individual to clean your house, as opposed to a professional service like Houservices, can present several potential drawbacks or differences:
Lack of Insurance and Liability Coverage: 
Private cleaners may not have insurance or liability coverage. 
If an accident occurs, such as property damage or injury, you could be held responsible. 
Houservices, on the other hand, is fully insured and provides coverage for both property damage and worker injuries.
Inconsistent Service: 
With a private cleaner, you may not have the same person cleaning your home every time, which can lead to inconsistent results.  At Houservices, we provide a consistent cleaning team that is familiar with your preferences and home.
No Backup for Emergencies or Absences: If a private cleaner is unavailable due to illness or other reasons, there may be no backup, potentially leaving you without service. Houservices has a team in place to ensure continuity, even in the event of an emergency.
Unverified Credentials: A private individual may not have the same level of professional training or background checks as a reputable cleaning service. Houservices ensures that all our employees are fully vetted and trained to deliver high-quality service.
No Formal Contracts or Guarantees: While private cleaners may not offer any guarantees, Houservices provides clear policies, including insurance, and satisfaction guarantees to protect both you and our team.
Limited Availability: A private individual may have limited availability or may not be able to accommodate last-minute requests. Houservices offers more flexibility, with the ability to schedule services according to your needs.
No Recourse for Disputes: If there’s an issue with a private cleaner’s work, resolving the dispute can be more difficult, especially in cases of damage or theft. 
A private individual may not have the necessary resources or structure to address such concerns effectively, and there may be no formal process in place to resolve issues. In contrast, with Houservices, we have established formal channels to quickly address and resolve any concerns, including damage or theft.
Our service is fully insured, which means if any property is damaged or stolen during a cleaning, we have the coverage to compensate you for your losses. We also conduct thorough background checks on all our employees to ensure trustworthiness. If an issue arises, our team works swiftly and professionally to resolve the situation, offering you peace of mind and protection.

Hiring Houservices ensures professionalism, reliability, and peace of mind, with the added benefits of insurance, background checks, and consistent, high-quality service.

Question 13

Accidents & Valuables

Accepted Answer

While we take every precaution to prevent accidents, they can still occur. Our company is fully bonded and insured, providing you with peace of mind in the event of any incidents. If any damage occurs, we will promptly inform you, ensuring transparency and trust.

To protect your heirlooms, keepsakes, or valuables, please store them in a secure location if you'd prefer our team not to handle them. Your safety and satisfaction are our top priorities.

Question 14

Satisfaction Guarantee

Accepted Answer

We are committed to your complete satisfaction with our house cleaning services. If you are not fully satisfied with any aspect of our work, please contact us within 24 hours, and we will promptly address your concerns at no additional cost. Your happiness is our priority, and we strive to deliver exceptional results every time.
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Question 15

Privacy Policy

Accepted Answer

We collect and store any information you provide through our website or other means. This includes your IP address, email address and purchase history. We may also use tools to gather session data such as page response times, visit durations, page interactions, and browsing methods. Additionally, we collect personally identifiable information (e.g., name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.

How We Collect Information
When you conduct a transaction on our website, we collect personal information you provide, such as your name, address, and email. By providing this information, you consent to its collection and use for the purposes stated.

Storage and Use of Personal Information
Our company operates on the Wix.com platform, which stores your data on secure servers protected by a firewall. Wix's payment gateways comply with PCI-DSS standards to ensure secure handling of credit card information.

Communication
We may contact you regarding your account, to troubleshoot issues, resolve disputes, collect payments, conduct surveys, or provide company updates. Communications may occur via email, phone, text, or postal mail.
If you wish to stop data processing, please contact us at info@houservices.com ()or call (703) 929-6463.

Policy Modifications
We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting on our website. If we make significant changes, we will notify you here to keep you informed about our data collection, usage, and disclosure practices.
To access, correct, amend, or delete any personal information we hold about you, please contact us at info@houservices.com ()or by phone at (703) 929-6463.

Frequently Asked Questions

Frequently Asked Questions