Frequently Asked Questions

Are you frustrated with companies that can't provide clear pricing for their services? Common responses like "It depends on how long it will take" or "It varies based on the number of cleaners" can be confusing. At our company, we believe in transparency. We charge a FLAT RATE for each cleaning, so you know exactly what to expect. We're here to make your experience straightforward and hassle-free. Contact us for a FREE ESTIMATE over the phone, or let us know if you'd prefer a FREE in-home estimate.

Why have different strangers cleaning your home each time? Most people prefer familiarity and trust with their cleaners. With our service, you’ll have the SAME CLEANING TEAM for every visit. This ensures that you not only know the people in your home, but they also understand your preferences for how you like your house cleaned. ​

We do not provide cleaning chemicals; the client is responsible for supplying them. This includes a multi-purpose cleaner for the kitchen, bathroom cleaners like Clorox Clean-Up or Tilex, toilet bowl cleaner, trash liners, and any specific products you use for your floors or any other area. This ensures we use the products you prefer and trust in your home. We supply all necessary cleaning equipment, including vacuums, towels, brooms, mops, and more, ensuring our team has the tools needed for a thorough clean.

Of course, you can rest assure that you are dealing with a reputable and dependable company. We have a large Commercial Liability Insurance coverage that protects in case of property damage or bodily injury while working at your house. We are also covered by our Worker's Compensation insurance in case our employees suffers a work-related injury and their medical treatment that may result from working at your house. ​

Here are some additional fees you might consider including in your FAQs: Deep Cleaning Fee: If a home requires extensive cleaning beyond a standard service, a deep cleaning fee may apply. Move-In/Move-Out Fee: Additional charges for cleaning homes during a move-in or move-out process, which typically require more thorough cleaning. Cancellation Fee: A fee for last-minute cancellations or rescheduling, typically within 24 hours of the scheduled service. Travel Fee: An extra charge for services outside a specified service area or for locations that require significant travel time. Special Request Fee: Additional charges for specific cleaning requests, such as cleaning inside appliances or windows. Extra Room Fee: Charges for cleaning additional rooms beyond the standard number included on a regular basis. Post-Event Cleaning Fee: A fee for cleaning after events, which may require more time and effort due to messes. Supplies Fee: If specific cleaning supplies are needed that aren’t typically provided.

There are none! Simply, if you're not satisfied with our service or if you're moving away, please let us know in advance. ​

It's entirely up to you whether you're home during the cleaning. If you won't be present, please inform us how to access the key on the day of service, unless we already have a copy. Additionally, remember to turn off the alarm or provide us with the contractor code on the day of your scheduled cleaning.

In order to provide you with the highest quality cleaning experience, we require your home to be reasonably clutter free and picked up prior to our arrival. If excessive clutter exists, we will do our best to clean around those areas. Remember, we can only clean the areas that we can get to.

Request to see their Business License and Insurance Certificate. ​ Don't assume that because they have an "Inc. or an LLC." in their name that they're a legitimate business. Nowadays, with so many fly-by-night companies, you must ensure that you're dealing with a legitimate business/person. You don't want to trust your house to just any stranger. Here is ours....

Hiring a private individual to clean your home makes you responsible for their employment obligations, including withholding Social Security taxes and other deductions. Additionally, you could be held liable if the person is injured on your property. In contrast, with a reputable cleaning company like ours, all payroll responsibilities are managed by our payroll service, and our insurance covers our employees. This ensures compliance with legal requirements and protects you from potential liabilities.

While we aim to prevent accidents, they can happen. Our company is fully bonded and insured, giving you peace of mind in the event of any incidents. If any damage occurs, we will proactively inform you rather than leaving you to find out later. To protect your heirlooms, keepsakes, or valuables, please ensure they are stored in a secure location if you prefer that our team does not handle them. Your safety and satisfaction are our top priorities.

Agreement Term: This agreement has no fixed term. You may terminate services at any time, and Houservices, LLC reserves the right to cancel services as well. Service Commitment: We aim to provide the highest quality cleaning services. Our staff is bonded, insured, and thoroughly trained, with an average tenure of eight years. Supplies and Equipment: We supply all cleaning equipment (vacuums, mops, brooms, etc.). Clients are responsible for providing cleaning chemicals such as Tilex, Clorox Clean-Up, multipurpose cleaners, and trash liners. Team Structure: Our cleaning teams consist of two members. For larger jobs, we may add an extra team member. You will receive the same team for each visit. Professional Conduct: Our staff is dedicated to maintaining a respectful environment and will refrain from eating, drinking, smoking, or using electronics during their visit. Pet Safety: We are not responsible for pets that may escape during our staff’s entry or exit. Please inform us if your pet will be roaming freely, so our team can be vigilant. Scheduling: Cleanings are scheduled based on proximity. While we aim to accommodate your preferred time, arrival may vary due to traffic and other factors. Cancellations: Cancelling or skipping a scheduled cleaning with less than 24 hours' notice will result in a charge of 100% of your agreed cleaning rate. If you cancel with more than 24 hours' notice, you will incur a charge of 50% of your cleaning rate on the following cleaning date. Rate Adjustments: We reserve the right to adjust rates based on changes in workload. We will communicate any necessary adjustments. Payment Policy: Payment is due on the day of service. We accept cash, checks, or payments via Venmo. Security Systems: Please ensure your security system is off or provide the code to our office before the cleaning. Damages: In the event of any damage, we will proactively inform you rather than leaving you to discover it later. If you have heirlooms, keepsakes, or valuables that you prefer our team not to handle, please store these items in a safe location. Holidays: We observe New Year’s Day, Memorial Day, Independence Day, Thanksgiving, and Christmas. Regular services continue on other holidays, and we will contact you to reschedule if your cleaning falls on an observed holiday. Clutter Management: To ensure that we can provide the highest quality of service, we kindly ask that you clear any clutter from the areas you would like us to clean. If access to certain spaces is limited, we may not be able to clean those areas effectively. Your cooperation in preparing the space will help us deliver the best results possible. Thank you for your understanding! Excluded Services: Our team does not provide the following services: laundry, washing dishes, organizing, cleaning exterior windows, loading or unloading dishwashers, straightening piles of clothes, papers, books, or toys, flipping mattresses, moving heavy furniture, watering plants, cleaning up pet accidents, emptying diaper genies, or handling bodily fluids (urine, feces, blood, etc.). We also do not address hoarding situations. Special Requests: For special cleaning requests, please call in advance to ensure proper scheduling. Staff Hiring Policy: At Houservices, LLC, we value the hard work and dedication of our team members. To maintain a strong and reliable staff, we kindly ask that you refrain from hiring our employees directly for a period of two years after their time with us. We appreciate your understanding, as this helps us continue to provide you with exceptional service and a consistent team you can trust. Gratuities: While tips are not required, they are always appreciated as a way to recognize the effort our team puts into their work. If you feel inclined to show your gratitude, a tip of 10-15% of the cleaning fee is a lovely gesture. Our team will be grateful for your kindness, which helps motivate them to keep delivering the best service possible. Problem Resolution: We guarantee our work. Please contact us within 24 hours for any issues, and we will address them promptly. Access: To ensure service continuity, providing a key is preferred, as cleaning times may vary. Hours of Operation: Houservices, LLC operates Monday through Friday, 8:00 AM to 5:00 PM. After hours, you may leave a voicemail, and we will respond on the next business day. Thank you for choosing Houservices, LLC. We look forward to serving you!

CANCELLATION POLICY: At Houservices, we strive to deliver top-notch cleaning services while ensuring a fair scheduling process for all clients. Please review our cancellation policy below: 1. Cancellations with Less than 24 Hours' Notice: If you cancel your scheduled cleaning within 24 hours, you will be charged the full cleaning rate. 2. Cancellations with More than 24 Hours' Notice: If you provide more than 24 hours' notice for a cancellation, you will incur a charge of 50% of your cleaning rate on the following cleaning date. 3. Access Issues: If we are unable to gain access to your home or if the alarm system cannot be turned off while you are away, you will be charged the full cleaning rate. 4. Frequent Cancellations: Clients who cancel more than three times in a row may have their service discontinued. We appreciate your understanding and cooperation. If you need to make changes to your appointment, please contact us as soon as possible. Thank you for choosing Houservices! REFUND POLICY: We understand that cleaning services can be subjective, and as such, we are unable to offer refunds. That said, we are fully committed to your satisfaction and stand by our guarantee. If you are not completely satisfied with our service, please contact us within 24 hours. We will be happy to address any concerns and rework any areas that may not have met your expectations.

We are committed to your complete satisfaction with our house cleaning services. If you are not fully satisfied with any aspect of our work, please contact us within 24 hours, and we will promptly address your concerns at no additional cost. Your happiness is our priority, and we strive to deliver exceptional results every time.

We collect and store any information you provide through our website or other means. This includes your IP address, email address and purchase history. We may also use tools to gather session data such as page response times, visit durations, page interactions, and browsing methods. Additionally, we collect personally identifiable information (e.g., name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles. How We Collect Information When you conduct a transaction on our website, we collect personal information you provide, such as your name, address, and email. By providing this information, you consent to its collection and use for the purposes stated. Storage and Use of Personal Information Our company operates on the Wix.com platform, which stores your data on secure servers protected by a firewall. Wix's payment gateways comply with PCI-DSS standards to ensure secure handling of credit card information. Communication We may contact you regarding your account, to troubleshoot issues, resolve disputes, collect payments, conduct surveys, or provide company updates. Communications may occur via email, phone, text, or postal mail. If you wish to stop data processing, please contact us at info@houservices.com or call (703) 929-6463. Policy Modifications We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting on our website. If we make significant changes, we will notify you here to keep you informed about our data collection, usage, and disclosure practices. To access, correct, amend, or delete any personal information we hold about you, please contact us at info@houservices.com or by phone at (703) 929-6463.