Welcome Letter

​​​Welcome to Houservices!

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​We are thrilled to have you as part of our Houservices family!

Thank you for choosing us to care for your home. Our mission is to deliver exceptional service and ensure your complete satisfaction.

This Welcome Package provides all the details you need to enjoy a seamless experience with us.

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About Houservices

Since 2000, Houservices has been a trusted name in professional house cleaning. As a family-owned business, we take pride in providing reliable, personalized, and high-quality cleaning solutions tailored to each client's needs. Our commitment to excellence ensures clean, comfortable spaces that reflect our dedication to quality and integrity.

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Overview of Services

• Standard Cleaning: Routine cleaning to maintain a fresh and tidy home.

• Deep Cleaning: Comprehensive cleaning for a detailed refresh.

• Move-In/Move-Out Cleaning: Tailored services to facilitate your transition.

• Post-Remodeling Cleaning: Specialized cleaning to remove excess dust and very small debris after renovations, charged at a higher rate due to the extra time and effort required.

• Additional Services: Inside cabinets and drawers, damp wipe baseboards, interior oven cleaning, and refrigerator cleaning. Please refer to our website's Services section for rates & more details.

 

​What You Can Expect

• Consistent Cleaning Crews: The same trusted team will clean your home, ensuring a personalized and consistent experience.

• Licensed and Insured Professionals: Your safety and peace of mind are our priorities.

• Tailored Cleaning Plans: We work with you to understand your preferences and create a plan that fits your lifestyle.

• Exceptional Customer Service: We’re here to answer your questions and ensure your satisfaction every step of the way.

 

Getting Started

• Your First Cleaning: Your assigned cleaning crew will arrive on the scheduled day and time. If you have specific instructions or areas of focus, let us know in advance.

• Payment Options: Payment is due on the day of service. We accept cash, checks, or Venmo for your convenience.

• Your Preferences: Share your cleaning preferences or special requests with us at any time. We’ll keep a record to ensure we meet your expectations.​

 

FAQs

• What if I need to reschedule?
  Contact us at least 48 hours in advance to avoid a cancellation fee, and we’ll work with you to find a new date.

• Do I need to provide cleaning supplies?

       We use the cleaning chemicals you prefer for your home.

       We’ll bring everything else, including vacuums, brooms, mops, sponges, and microfiber towels.

• What happens if I’m not satisfied?
  Your satisfaction is our guarantee. If something isn’t up to standard, notify us within 24 hours, and we’ll address it promptly.

• What is your Cancellation policy?
  At Houservices, we value your time and aim to provide reliable cleaning services.                             Please review our cancellation policy below:​

       At Houservices, we value your time and strive to provide reliable and efficient cleaning services. 

       Our teams rely on a well-structured itinerary and depend on a set schedule to ensure timely service and

       optimal resource allocation.

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​       Cancellations without adequate notice disrupt our schedule, making it difficult to fill open time slots,

       leading to lost revenue and placing an extra burden on our staff. Additionally, it also affects other clients

       by altering their scheduled appointments.  

                                                                           

      Furthermore, our cleaning staff rely on their scheduled hours for compensation, and cancellations with

      insufficient notice directly affect their income.

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• Less than 48 hours notice: If you skip, reschedule, or cancel a scheduled cleaning with less than 48 hours notice, or if we are unable to access your property due to absence, alarm activation, being turned away at the door, or any other reason, you will be charged 100%   of the agreed cleaning rate.

• More than 48 hours notice: If you skip or cancel with more than 48 hours notice, a 50% charge will apply to your next cleaning. This is due to the fact that there will be a longer gap between cleanings, resulting in more buildup of dirt and dust, requiring additional time and/or effort to restore your home to its usual level of cleanliness.

• Emergency Cancellations: In case of emergencies, please contact us as soon as possible, and we will do our best to reschedule or cancel without penalty, depending on availability.

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• Important Notes:  Cleaning teams are not authorized to make or accept changes to your cleaning service schedule. All changes must be made by contacting us directly.

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This policy is in place to ensure fair compensation for our staff and maintain consistency in the quality of service we provide.

 

Customer Responsibilities

• Declutter: Please clear areas to be cleaned for efficient service.

• Access: Ensure we have keys or security codes for entry.

 

Contact Information

• Phone: (703) 929-6463

• Email: Info@Houservices.com

• Website: www.Houservices.com

 

Please follow us on social media for cleaning tips, updates, and special promotions:

• Facebook: facebook.com/Houservices

• Instagram: instagram.com/houservicesllc

 

Exclusive Offer for New Clients

Enjoy 10% off your next cleaning as our way of saying thank you for joining Houservices!

Just mention "Welcome10" when scheduling your next service.

 

Additional Resources​

• Referral Cards: We’d greatly appreciate it if you shared our referral cards with your friends and family. Your support means the world to us!​

 

Thank You for Trusting Us

We’re excited to help you maintain a clean, inviting home.

Let us know if you have any questions or concerns.

Welcome to a stress-free, spotless experience with Houservices!